Our Privacy Policy

Who we are
Chew Valley Therapies Practice is the practice name under which several self employed therapists work. None of the therapists are employed by Chew Valley Therapies Practice, and therefore each have their own insurances, liabilities and consent forms.

Your Data
  • We are required by law to hold the personal data of all patients seeing a therapist under the practice name, and of all staff and therapists working with us. Your personal data (name, address, telephone numbers and email address) is securely stored electronically within the EU, and is accessible by practice staff and therapists for the purposes of administration and the business of the Practice.
  • We do not use your contact details to send you any form of advertising
  • Treatment notes and records are regarded as “special category data” under the GDPR (General Data Protection Regulations, 25th May 2018), and as such are subject to different rules to “personal data” (name, address etc). All our therapists keep treatment notes as paper records which are securely filed at all times when not in use. Our administration staff may access these notes with the permission of your therapist for the purposes of the business of the practice. Your treatment notes are not held on any electronic device, and you will be informed if your therapist decides to hold your notes electronically in the future.
  • Your personal data is accessible to all practice therapists and administrators for the purposes of contacting you about appointments, information regarding your treatment, billing, and other administration expected and in keeping with the business of the practice
  • Our website uses cookies - a string of information that is stored on visitors’ computers which is provided to the website by the user’s browser on each visit including, but not limited to, personally identifying information such as Internet Protocol (IP) addresses. We do not access or use this information in any way. Website visitors who do not wish to have cookies placed on their computers should adjust their browser settings to refuse cookies.
Legal Basis of the processing of any Personal Data
Therapists are required by law to record personal and special category data for any patient receiving treatment. The provision of consent for this is a statutory requirement for treatment. Data processing takes place to meet the therapist’s and the practice’s contractual obligations obtained from explicit patient or parental consent concerning the services provided.

  • If you do not consent to us holding your data, you cannot be treated by any of our therapists. Therapists are required by law to hold this information regarding their patients, and as such are exempt from the GDPR rules regarding “conditional consent”
  • Through agreeing to this Privacy Notice, you are consenting to Chew Valley Therapies processing your personal data for the processes outlined. You can withdraw consent at any time, but in doing so you will be terminating your treatment(s) with our therapists, as they cannot legally treat you without making records that contain your personal data.
Retention Policy
  • All our therapists are required by law to keep your treatment notes and records for a set minimum retention period after your treatment has ceased. This period varies depending on the therapy and is clearly stated on the consent form for each therapist. After the stated retention period has ended, all your data will be destroyed. We are not allowed to destroy or delete your data before this retention period has ended, even if you ask us to.
  • While you are a current patient, your FULL history notes with your therapist will be kept on file, even if they go back further than the minimum set retention period.
Your Rights
  • You have the right to see your data held by us at any time
  • You have the right to a full copy of your treatment notes
  • You have the right to request that your treatment notes be transferred to a new practitioner. This request must be made in writing and must give us clear and explicit permission to transfer your data. This does not however override the legal requirement that a copy of your treatment notes be held by us for a minimum set retention period.
  • You have the right to have any incorrect data we have corrected
  • We do not share your data with anyone without your explicit permission
  • There are certain circumstances in which we are required by law to share your data without your consent. These are:
    ~If we have reason to believe your health/safety is at risk if we do not alert the relevant authority and you are unwilling or unable to do so yourself
    ~If we have been instructed to do so by a law enforcement officer
  • If you feel that we have used your data for purposes other than those outlined above, you have the right to object, and the right to restrict our usage of your data
  • All requests regarding your data must be presented to us in writing, and where necessary, evidence must be provided of errors or misuse before corrective action can be taken
In the event that you wish to make a complaint about how your personal data is being processed by Chew Valley Therapies Practice you should in the first instance write to The Practice Manager, Pam Sayer at Chew Valley Osteopathic and Therapies Practice, Unit 2C Fairseat Workshops, Stoke Hill, Chew Stoke, Bristol, BS40 8XF. If you do not get a response within 30 days, you can complain to the ICO at:
ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Telephone: +44(0) 303 123 1113